Refund Policy

At thesaaz, we are committed to providing you with a satisfying shopping experience. If you have concerns about your purchase, please review our refund policy to understand your options for returns and refunds.

1. Eligibility for Refund:

We offer refunds under the following circumstances:

• Product Defect or Damage: If you receive a product that is damaged or defective, please contact us within 5 days of receiving the item. We will provide instructions on how to return the product and issue a refund or replacement.

• Order Cancellation: If you wish to cancel an order, you must do so within 24 hours of placing the order. A full refund will be provided if the cancellation request is made within this time frame.

2. Refund Process:

To request a refund, please contact our customer support team via email at hello@thesaaz.com with the following details:

• Your order number
• Reason for the refund request
• Supporting images or documentation (if applicable)

Our support team will review your request and provide further instructions. We aim to process refunds within 10 business days after the approval of the request. The refund will be issued in the original payment method.

3. Non-Refundable Items:

Certain items are non-refundable. These include:

• Gift cards
• Custom or personalized items
• Items marked as "Final Sale"

4. Shipping Costs:

Shipping costs for returned items are the responsibility of the customer, except in cases where the return is due to a product defect or damage. In such cases, we will provide a prepaid return label.

5. Contact Us:

If you have any questions or require assistance with the refund process, please don't hesitate to contact our customer support team at hello@thesaaz.com. We are here to ensure your satisfaction and address any concerns you may have.

Disclaimer:

Please note that this refund policy is subject to change without prior notice. We recommend reviewing this policy periodically to stay updated on any adjustments or modifications.

At thesaaz, we value your trust and aim to provide you with the best possible service. We are committed to addressing any issues promptly and fairly.